Delivery
ALL ORDERS OVER $150 ARE SHIPPED FREE
For orders under $150 please use the shipping calculator in the shopping cart for charges to your region.
Following receipt of your payment we will email you for information required for any programming required for your product. Once we have received all information required to complete your programming your order will be dispatched within two working days (unless otherwise notified).
Please allow 1-3 working days for delivery. A signature is required on delivery. • Orders are sent by New Zealand CourierPost (or an equivalent quality logistics organisation), can be tracked, and cannot be delivered to a PO Box. Rural address add $10 inc gst.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wehelp@smartware.co.nz and send your item to:
Smartware
3 Manley Grove
Tauranga 3112.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.
Shipping
To return your product, you should mail your product to:
Smartware
3 Manley Grove
Tauranga 3112.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Smartware will cover return shipping in the event of faulty product or if the incorrect product is sent.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
